Privacy Policy
Last Updated: November 9, 2024
At SecureVault, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cold wallet solution and related services.
1. Information We Collect
1.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for an account
- Use our cold wallet services
- Contact our customer support
- Subscribe to our newsletter
1.2 Automatically Collected Information
When you access our services, we may automatically collect certain information, including:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, clicks)
- Location information (with your consent)
2. How We Use Your Information
We use the collected information for various purposes:
- Service Delivery: To provide and maintain our cold wallet services
- Security: To protect your private keys and digital assets
- Communication: To send you updates, security alerts, and support messages
- Improvement: To analyze and improve our services
- Compliance: To comply with legal obligations and prevent fraud
3. Private Key Security
Important Notice: SecureVault does not store your private keys on our servers. Your private keys are:
- Generated and stored on your device
- Encrypted using industry-standard protocols
- Not transmitted to our servers
- Under your control and responsibility
Disclaimer: You are solely responsible for the security and backup of your private keys. Loss of private keys may result in loss of access to your digital assets. SecureVault cannot recover lost keys.
4. Data Storage and Protection
We implement security measures designed to help protect your information:
- Encryption for sensitive data
- Offline storage systems where applicable
- Regular security audits and updates
- Access controls and authentication protocols
- Data backup and recovery procedures
Important: No security system is completely infallible. While we strive to protect your information, we cannot guarantee absolute security.
5. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party service providers who assist in operating our services
- Legal Requirements: When required by law or to protect our legal rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize us to share your information
6. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request access to your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data
- Opt-Out: Unsubscribe from marketing communications
- Data Portability: Request a copy of your data in a portable format
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience. You can control cookie preferences through your browser settings. Our cookies are used for:
- Essential functionality
- Performance and analytics
- Security and fraud prevention
8. Third-Party Links
Our services may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
9. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Significant changes will be communicated via email or prominent notice on our website.
12. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
- Email: privacy@securevault.com
- Support: support@securevault.com
- Address: SecureVault Technologies, Inc.
By using SecureVault's services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. We recommend reviewing this policy periodically for any updates.